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SYSTEMATIC OBSERVATION OF CRISIS CENTER TELEPHONE INTERACTIONS = OBSERVATIONS SYSTEMATIQUES DES RELATIONS TELEPHONIQUES DES CENTRES D'AIDE AUX CRISESPOWELL ER; HEATON ME; ASHTON PT et al.1974; LIFE-THREATENG BEHAV.; U.S.A.; DA. 1974; VOL. 4; NO 4; PP. 224-239; BIBL. 13REF.Article
